Comments on: Should I complain about my mail carrier?

By: nooopy

nooopy — Thu, 25 Feb 2010 16:31:59 +0000

First off I work at the PO and can tell yours is a common problem. I don’t want to discourage you further but short of the person being caught stealing or fighting with a coworker not much can be done. The management does to talk carriers daily in general about making sure they deliver to the right addresses and there are posters up at work promoting this too ! With that said I would STILL TRY !
You can complain at the PO …I doubt you will get to the Postmaster him or herself though.
My advice would be to FIRST, complain to the carrier ! Be very firm but nice and let them know you will complain to the his/her supervisor if it keeps happening. Second , I would write a letter about the poor service to your Postmaster… Put PERSONAL AND CONFIDENTAL ON THE LETTER If you can find the Postmasters name use it …hand deliver this letter to the post office yourself ( you want to make sure it gets there) Be professional in the letter and state the facts. Provided your contact information and explain that you NEED to be contacted to discuss this problem. In the lobby of your Post office there should be a customer complaint form …you could use that too.Next complain in person .Complain in person as many times as it takes to get satisfaction. Make sure you get the persons name that you complain to.
I hate to say this but many complaints are ignored as soon as the person leaves.. I have seen supervisors even joke about how bad a carriers is too ….The complaints that are resolved or at least paid attention to are from people that make a HUGE repeated FUSS. Good Luck

**ps if just talking to the carrier improves your service … give them a nice tip ..I know it will be hard but trust me once the carrier knows theres a tip to be had he will try to keep you happier !
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By: craina c

craina c — Thu, 25 Feb 2010 15:47:59 +0000

talk to him directly first. second write ‘wrong address/person’ on it and put it back in the box with the flag up. third, talk to the postmaster and tell the postmaster what you did already.

i had the same problem where i used to live. the address was the same except for ‘circle’ and ‘court’. we lived less than a mile away from each other. who makes the names and does the numbers? i think that person is on some serious drugs.
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By: awommack

awommack — Thu, 25 Feb 2010 14:59:59 +0000

yes
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By: lovnrckets

lovnrckets — Thu, 25 Feb 2010 14:32:59 +0000

I would complain for certain because I'd be mad as hell. However, don't expect much to change. Sadly, the U.S. Mail is a government entity that is poorly run and extremely unresponsive to bad service. In fact, the only way to lose a job as a mail carrier is pretty much "going postal." In a normal business, poor service and rude workers would never be tolerated. This also accounts for why postage keeps going up every year, there is no incentive to do the mail any better.
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By: SNAP!

SNAP! — Thu, 25 Feb 2010 14:24:59 +0000

i would definately call the post office
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By: hjz

hjz — Thu, 25 Feb 2010 13:49:59 +0000

if i were you ? first i would try to catch him and talk to him ,it might be a problem somewhere that you are not aware of ?
and as far as rural carriers ,they do have a supervisor ,and see him every day just as city carriers and clerks .
if you wish to complain ? please address a letter to the postmaster of your city , mail it yourself of course ,
but i can assure you that something will be done about it .
are you sure that your regular carrier is making the mistakes ? it could be his substitute ?while he has off-days ?
for business reasons ,talk to him first ,if it continues ? then resort to his postmaster
as far as things missing ? do know that rarely postal people get away with stealing;the sentence is very harsh !,jail time with loss of their job …..please be sure of your statement .
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By: Manny

Manny — Thu, 25 Feb 2010 13:25:59 +0000

If it’s a rural carrier, then they are set up differently. It’s like a contract worker, so they don’t have a boss that sees them every day. Which means, they can be completely unqualified for the gig, and nobody will see it. Being a rural area, I’d wonder if they are high on Meth as well. The results you are describing are something a meth-head would do….or someone who has zero "give a damn" left.

I would definintely contact the person above them or even 2 or three people above them and let them know of the situation.
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By: steffy

steffy — Thu, 25 Feb 2010 13:05:59 +0000

Before you go to someone above him,say something to him. Just let him know what you told us. Then he will make more of an effort to give you better service. If that does not work, then go to his boss. I am sure it will work out.
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By: amarantine28

amarantine28 — Thu, 25 Feb 2010 12:30:59 +0000

That doesn’t sound so bad, our mail has been
messed up for 10 years. First we got someone
else’s address in the same developement, then
it was changed, however it was the same as the
pharmacy in town 4 miles away. This is a semi-rural area. Recently a lot of mail has not been
delivered because of reasons unknown. Our
postman has been very good all this time about
the situation, not his fault it was the post office.
Anyway, when we got changed from a rural route to a regular address we still got the
pharmacy in town’s mail. They have a whole
new set of people in the post office now and
new modern machines, only time will tell. The
people complained to the postmaster general
and stories were and letters to the editor were
printed in the paper a good way to get attention.
We don’t use our local post office but go to another town to buy stamps and mail letters, when they find out where we’re from it seems
every other postoffice knows about ours. LOL
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By: Seyi A

Seyi A — Thu, 25 Feb 2010 11:47:59 +0000

You might not be the only one whose mail gets missing . Report to the appropriate authorities so the fellow concerned is duly corrected.
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